Congress seeks solutions on long waits at field places of work as enterprise struggles with body of workers scarcity

The Social Security Administration (SSA) says it's far taking steps to enhance customer support

 following a summer season of frustration for those who sought help at discipline places of work that reopened in April 

after being in large part close down for more than two years due to the pandemic.

But mounting patron proceedings, consisting of lengthy waits outdoor SSA offices in extreme heat as well as busy indicators

and disconnected calls to the enterprise’s countrywide toll-loose number,

What’s at stake now is consumer confidence in a system that serves nearly 68 million Americans.

Tiggemann says the SSA now has approximately 56,000 employees, a 7 percent drop from its pre-pandemic staff of 60,000.

AARP has called on Congress to approve the SSA’s full funding request